LigoLab

GOALS

Primary Objective: Establish reliable, ongoing technical support partnership for continuous website development, maintenance, and functionality improvements.

Specific Goals:

• Resolve existing web development issues and technical challenges
• Implement regular website structure and functionality updates
• Establish streamlined project management workflow for ongoing modifications
• Enhance website performance through iterative improvements
• Build long-term partnership for sustained website evolution

DELIVERABLES

Technical Support Services:

• Ongoing website modifications and structural updates
• Functionality enhancements and feature implementations
• Regular maintenance and performance optimization
• Technical issue resolution and troubleshooting
• Layout improvements and design refinements

Project Management Framework:

• Detailed task management system using Notion workspace
• Regular progress meetings with development and project management teams
• Comprehensive project documentation and tracking
• Strategic recommendations for website improvements
• Continuous communication workflow optimization

Communication Infrastructure:

• Multi-channel communication setup (Slack, email, video calls)
• Real-time collaboration and feedback processes
• Regular status updates and progress reporting

PROCESS

Phase 1: Partnership Establishment

• Initial consultation to understand technical support requirements
• Assessment of existing website structure and functionality needs
• Establishment of communication channels and project management workflow
• Definition of ongoing support scope and deliverable expectations

Phase 2: Workflow Development

• Implementation of detailed task card system in Notion for progress management
• Establishment of regular meeting schedule with development and project teams
• Creation of streamlined communication processes across multiple platforms
• Development of continuous improvement methodology

Phase 3: Ongoing Implementation

• Monthly website enhancement cycles with structural and functional updates
• Regular consultation meetings to discuss upcoming changes and improvements
• Proactive identification and recommendation of optimization opportunities
• Continuous refinement of project management and communication processes

Phase 4: Long-term Partnership Maintenance

• Sustained technical support with consistent quality and responsiveness
• Evolution of communication tools and processes for maximum efficiency
• Regular assessment and implementation of new features and functionality
• Strategic planning for future website development needs

OUTCOME

Technical Achievements:

• Successfully upgraded website multiple times with both layout and functional improvements
• Resolved all initial technical issues and established stable ongoing support
• Implemented continuous enhancement cycle resulting in measurable monthly progress
• Achieved reliable, professional technical support partnership

Project Management Excellence:

• Developed highly effective task management system using Notion workspace
• Established streamlined communication workflow across multiple platforms
• Maintained consistent project timelines and deliverable quality
• Created scalable framework for ongoing collaboration

Partnership Success:

• Built long-term working relationship focused on understanding client needs
• Demonstrated commitment to finding optimal solutions for technical challenges
• Provided proactive recommendations beyond basic task completion
• Maintained fast response times and high professional standards

Communication Innovation:

• Successfully evolved from initial messaging platforms to comprehensive Slack/Notion workflow
• Established simple, straightforward communication processes
• Maintained continuous contact throughout all project phases
• Created efficient feedback and approval cycles

Business Impact:

• Achieved sustained website improvement through monthly enhancement cycles
• Established reliable technical support foundation for business growth
• Created scalable partnership model supporting long-term digital strategy
• Demonstrated exceptional client satisfaction with zero identified improvement areas